Setting Up Your Own Texting Number

Texting from your own number (instead of Landscapt's shared one) requires carriers to approve your business under a program called A2P 10DLC. This is done from Settings → Integrations → "Your own texting number": fill in your business info once, save, then step through Continue Setup. Two of those steps — the business profile and the campaign — go to a real human reviewer and can take anywhere from a few hours to a few days.

This guide exists because getting this right on the first try isn't obvious — Twins Lawn Service's own registration was rejected twice before it was approved, for reasons that weren't clear from the error messages alone. The sections below are written from exactly what those two rejections said and what fixed them.

Use your real, legal business details — carriers cross-check this against public business registries. A few fields worth double-checking:

• Legal business name — your registered legal name, not a DBA or marketing name, if they differ.
• EIN — must match what's on file with the IRS for this exact business name.
• Website — must be a live, reachable page. If your opt-in checkbox lives on a specific contact/estimate-request page rather than your homepage, that specific page is what belongs in the website field and the opt-in URL field below — reviewers actually visit the URL you give them.

This is the section that gets rejected most often. Carriers require two things: consent must be SMS-specific (not folded into a general terms-of-service agreement), and it must be fully described, not just referenced.

The form has two consent methods — fill in both if you use both, since most landscaping businesses collect consent both through an online form and over the phone:

• Method 1 — Website form opt-in. The URL field should point to the exact page with your opt-in checkbox. The checkbox label should be the literal text a visitor sees — not a summary of it. It needs to be unchecked by default and separate from your Submit button; submitting the form on its own must never imply SMS consent.
• Method 2 — Verbal opt-in script. This is the exact sentence your staff say out loud on the phone before enrolling someone. Write out the real words, in quotes — not a description of what happens. A script that's too short gets flagged (see below), so make sure it identifies your business by name, states plainly that texts will be sent, and includes the phrase "Msg & data rates may apply" exactly.

Every one of these came from a real rejection on a real submission — not a hypothetical.

If your business profile or campaign comes back rejected, the exact reviewer note is shown right on the Settings page — read it carefully, since a resubmission that doesn't address the specific wording called out will likely be rejected again for the same reason.

These are the shapes of wording that passed review — adapt the specifics to your own business, but keep this same structure:

These are pre-filled as the starting defaults on the setup form — you mainly need to swap in your own business name and confirm the rest still matches how you actually collect consent.

Subaccount creation and business-info submission are instant. From there, two steps go to a real reviewer:

• Business profile review — typically a few hours, occasionally up to a day.
• Campaign review — can take anywhere from a few hours to several days, especially on a resubmission after a rejection.

The Settings page checks status automatically in the background, or click Check status any time for an on-demand check. You'll see the current stage and, if something was rejected, the reviewer's note right there.

Can I edit my info after submitting? Not while a step is under review — the form locks to match what was actually sent to the carrier. If a step gets rejected, the relevant fields unlock automatically so you can fix and resubmit.

Do I need a new number if I already had a personal or Google Voice number? No — this process provisions a brand-new number for you as part of setup; there's nothing to bring over.

What happens to my old shared-number texts once this is approved? Nothing retroactive changes — new outbound texts switch to your own number and campaign once approval completes; nothing about message history changes.